Privacy Policy

Last updated: 14 August 2026

Cockpit Sim Parts LTD respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or use cockpitsimparts.co.uk, create an account, place an order, contact us, or otherwise interact with our services.

1. Who We Are

Cockpit Sim Parts LTD
Company Number: 08198747
Unit M, Paper Mill Business Park
Paper Mill Road
Cardiff
CF11 8DH
United Kingdom

Email: info@cockpitsimparts.co.uk

For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Cockpit Sim Parts LTD is the data controller responsible for your personal information.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Information you provide to us

This may include:

Full name
Billing address
Delivery address
Email address
Telephone number
Account login information
Order and purchase information
Payment-related information necessary to process your order
Order reference numbers
Information contained in messages you send to us
Information provided through our contact forms
Information provided when requesting customer support
Information relating to customised products or orders
Any files or documents you choose to upload through our website

We do not normally receive or store your full payment card details. Payments are processed through our payment providers, currently PayPal and Stripe.

Information collected automatically

When you use our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Approximate geographical information
Pages visited
Products viewed
Search activity on our website
Date and time of visits
Referring website
Website usage and interaction information
Technical information relating to your visit

Some of this information may be collected through cookies and similar technologies.

3. How We Use Your Personal Information

We may use your information to:

Create and manage your customer account
Process and fulfil your orders
Process payments
Arrange delivery of your purchases
Provide order confirmations and delivery updates
Contact you regarding your order
Respond to enquiries and customer-service requests
Provide technical support
Process returns, refunds and other after-sales matters
Maintain and administer our website
Improve our website, products and services
Understand how visitors use our website
Monitor website performance
Detect and prevent fraud, misuse and security issues
Maintain appropriate business and financial records
Comply with legal and regulatory obligations
Send marketing communications where you have provided the appropriate consent or where otherwise permitted by law

We will only use your personal information for purposes that are lawful and appropriate.

4. Lawful Basis for Processing

Depending on the circumstances, we rely on one or more of the following lawful bases under the UK GDPR:

Contract

We may process your information where it is necessary to enter into or perform a contract with you, such as processing an order, taking payment and arranging delivery.

Legal obligation

We may process your information where necessary to comply with legal obligations, including accounting, tax, fraud prevention and other legal requirements.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.

Examples may include website security, fraud prevention, customer-service administration and improving our services.

Consent

Where required, we will ask for your consent before processing your information for purposes such as certain marketing communications or non-essential cookies and tracking technologies.

Where processing is based on consent, you may withdraw your consent at any time.

5. Customer Accounts

Customers are required to create an account before placing an order through our website.

When you create an account, we may collect and store the information necessary to maintain your account and process your orders.

Your account information may include your name, address, email address, telephone number, order history and other information you provide.

You are responsible for keeping your login details secure and should notify us if you believe your account has been accessed without authorisation.

6. Orders and Payments

When you place an order, we collect information necessary to process and fulfil that order.

This may include your name, billing address, delivery address, email address, telephone number, order details and payment-related information.

Payments are currently processed through:

PayPal
Stripe

Payment providers may process your personal information in accordance with their own privacy policies and terms.

We do not intentionally collect or store your complete payment card number, security code or other sensitive payment credentials on our website.

7. Delivery and Couriers

To deliver your order, we may share relevant personal information with delivery and logistics providers.

Depending on the delivery service selected or required, these may include:

Royal Mail
FedEx
DHL
Other postal and courier providers

Information shared may include your name, delivery address, telephone number, email address, tracking information and details necessary to complete delivery.

We only provide delivery providers with information reasonably necessary to fulfil the delivery service.

8. Contact Forms and Customer Communications

If you contact us through our website, by email or through another customer-service channel, we may retain the information you provide in order to respond to your enquiry and maintain appropriate customer-service records.

This may include your name, email address, order reference, message, attachments and any other information you voluntarily provide.

We retain customer-service correspondence only for as long as reasonably necessary for the purpose for which it was collected, including resolving enquiries, maintaining appropriate business records and dealing with potential disputes.

We do not use information submitted through a contact form for unrelated purposes without an appropriate lawful basis.

9. Website Emails

Our website uses its own email system to send and receive communications relating to customer accounts, orders, enquiries and other website activity.

These communications may include:

Account-related emails
Order confirmations
Payment notifications
Dispatch notifications
Customer-service correspondence
Contact-form submissions
Other transactional communications

Transactional emails are sent where necessary to provide the services requested by the customer or to fulfil our contractual obligations.

10. Marketing Communications

Where you have subscribed to receive marketing communications, we may use your email address to send information about our products, offers, promotions and services.

You can unsubscribe from marketing communications at any time by using the unsubscribe facility included in the relevant communication or by contacting us.

We will not use your information for direct marketing where we are legally required to obtain consent unless the appropriate consent has been obtained.

11. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies may be used for purposes including:

Website functionality
Customer account functionality
Shopping basket functionality
Security
Remembering preferences
Website analytics
Understanding website usage
Monitoring which products and pages are viewed
Improving website performance

Some cookies are necessary for the website to operate and cannot be disabled through the website's cookie controls.

Other cookies, including certain analytics, advertising and tracking cookies, are non-essential and may require your consent.

We may use technologies provided by third parties, including:

Google Analytics
Facebook/Meta technologies
Google reCAPTCHA
YouTube
Instagram

The exact cookies and technologies used may change as we update our website and services.

Where required by law, we will ask for your consent before placing non-essential cookies or similar tracking technologies on your device.

You can manage cookies through your browser and, where available, our website's cookie settings.

12. Google Analytics

We may use Google Analytics to understand how visitors use our website.

This may provide us with information such as the pages visitors view, products they are interested in, how visitors arrive at our website and general website usage information.

Google may process information collected through Google Analytics in accordance with its own privacy terms.

Where required, we will obtain appropriate consent before using non-essential Google Analytics cookies.

13. PrestaShop Website Statistics

Our website operates using PrestaShop.

Our website may use built-in or installed PrestaShop functionality to provide information about website activity, such as visitor activity, pages being viewed and products being viewed.

This information may be used for website administration, security, performance monitoring and understanding customer behaviour.

Where such functionality uses non-essential cookies or tracking technologies, the relevant consent requirements will apply.

14. Google reCAPTCHA

We use Google reCAPTCHA to help protect our website from spam, abuse and automated submissions.

Google reCAPTCHA may collect technical information about visitors and their interaction with our website.

The use of Google reCAPTCHA is subject to Google's own privacy and data-processing practices.

15. Social Media, YouTube and Instagram

Our website may contain links, embedded content, buttons or other features associated with third-party services including Facebook/Meta, YouTube and Instagram.

If you interact with these features, the relevant third party may collect information about your visit in accordance with its own privacy policy.

We recommend reviewing the privacy policies of these providers if you use their services.

16. Who We Share Your Information With

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

Payment providers such as PayPal and Stripe
Royal Mail and other postal services
FedEx, DHL and other courier providers
Website hosting and technical service providers
Website analytics providers
Fraud-prevention and security providers
Email and communications service providers
Professional advisers, where necessary
Government authorities, regulators or law-enforcement bodies where legally required

We do not sell your personal information to third parties.

Where we use third-party organisations to process personal information on our behalf, we take appropriate steps to ensure that they provide appropriate protection for that information.

17. International Data Transfers

Because we sell products internationally and use international service providers, your personal information may sometimes be processed or accessed outside the United Kingdom.

Where personal information is transferred outside the UK and UK data protection law requires additional safeguards, we will ensure that an appropriate lawful transfer mechanism and appropriate safeguards are in place.

These may include UK adequacy regulations, appropriate contractual safeguards or another mechanism permitted under applicable data protection law.

18. How Long We Keep Your Information

We do not keep personal information for longer than reasonably necessary for the purposes for which it was collected.

Different types of information may be retained for different periods.

For example:

Customer account information may be retained while your account remains active and for an appropriate period afterwards where necessary for legal, accounting, security or dispute-resolution purposes.
Order and transaction records may be retained for as long as necessary to comply with legal, accounting and tax obligations.
Customer-service correspondence may be retained for as long as reasonably necessary to deal with the enquiry, maintain appropriate business records or resolve potential disputes.
Marketing information may be retained until you unsubscribe or withdraw your consent, subject to any applicable legal requirements.
Website analytics and cookie information may be retained in accordance with the relevant service provider's settings and our applicable retention practices.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

19. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Accidental loss
Destruction
Misuse
Alteration
Unauthorised disclosure

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable precautions to protect your account information, including keeping your password confidential.

20. Your Data Protection Rights

Under applicable UK data protection law, you may have rights including:

The right to be informed about how your personal information is used
The right to access your personal information
The right to request correction of inaccurate information
The right to request deletion of your information in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain processing
The right to data portability in certain circumstances
The right to withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact us using the details provided below.

21. Accessing or Correcting Your Information

If you believe the information we hold about you is inaccurate, or if you would like to request access to the personal information we hold about you, please contact us.

We may need to verify your identity before providing access to personal information or making changes.

We will normally respond to valid requests within the time period required by applicable data protection legislation.

22. Right to Complain

If you have concerns about the way we handle your personal information, we would encourage you to contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's supervisory authority for data protection.

Information about contacting the ICO is available on its official website.

23. Children's Privacy

Our website is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and take appropriate action.

24. Third-Party Websites

Our website may contain links to third-party websites, including payment providers, social media platforms and other external websites.

We are not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policy of any third-party website you visit.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal requirements or business practices.

The latest version will be published on this page and the "Last updated" date at the beginning of the policy will be amended accordingly.

26. Contact Us

If you have any questions about this Privacy Policy, your personal information or your data protection rights, please contact us: